Documentation & Policies
Everything you need to know about working with Mogul Biz Queen — policies, support, and quick answers.
Privacy Policy
How we collect, use, and protect your personal information.
Read moreTerms & Conditions
The rules and agreements for using our website and services.
Read morePayments & Refunds
How payments, subscriptions, and refund requests are handled.
Read moreContact & Support
Reach our team for help, billing questions, or service requests.
Read moreData & Security
How we keep your business data safe and confidential.
Read moreFrequently Asked Questions
Quick answers to common questions about our services.
Read morePayments & Refunds
All service fees, deposits, and subscription charges are processed securely through Stripe. You will receive an email receipt for every transaction.
Deposits for done-for-you builds are non-refundable once work has begun. Monthly care and support plans may be canceled with 7 days' notice before the next billing cycle.
If you believe a charge was made in error, contact us at coachjay@mogulbizqueen.com within 14 days of the transaction.
Data & Security
We use industry-standard encryption and secure third-party providers (including Stripe and GoHighLevel) to handle sensitive data. We do not store full payment details on our servers.
Access to client CRMs, ad accounts, and business systems is granted voluntarily by you and can be revoked at any time. We treat your data as confidential and never sell it.
Frequently Asked Questions
What happens after I book a call?
You'll receive a confirmation with the meeting link. After the call, if we're a fit, you'll get a proposal or next-step intake form.
How long does a typical build take?
Most done-for-you systems are completed within 5-15 business days depending on complexity and how quickly you provide access and assets.
Do I need to use GoHighLevel?
Most of our automation and CRM builds use GoHighLevel because it's the most cost-effective all-in-one platform for service businesses. If you're on another system, we'll advise whether a migration makes sense.
Can I cancel a monthly plan?
Yes. Monthly support and care plans can be canceled with 7 days' written notice before your next billing date.
Still need help?
Send a support ticket or book a call and we'll get you sorted.